We offer our staff a collaborative environment that promotes a high sense of accountability, productivity, development, and well-being in line with the field and situation of the specific business they work for.

Human Capital is considered a key element for effectiveness and long-term value creation.

2.1.1
Staff Commitment
As members of the staff at DESC we commit to:

• Comply with our mission and reach our goals in accordance with the company’s values.
• Consider the interests of DESC as paramount when decision making.
• Use of resources with transparency and responsibility.
• Work with Intellectual honesty in every moment; truthfully expressing our knowledge, opinions, and thoughts without deceiving or double-face purposes, always respecting intellectual and creativity rights, and mentioning the original source.
• Comply with our commitments with consistency and responsibility.
• Comply with and respect to corporate principles on social responsibility by recognizing the necessities of groups of interest and by reducing the environmental impact of our processes with a genuine respect for people and for diversity of any kind.
• Comply with corporate policies and procedures and report any detected deviation.
• Comply with and respect all regulations over the countries where we operate.

2.2.2
Respect
In accordance with our professed values, we base our interpersonal relationships on collaboration and trust among all parties.

• No discrimination because of sex, civil status, age, religion, race, physical capabilities, political preferences, social class, or health situation.
• Listen to everybody with attention, value different opinions, beliefs, and ways of thinking. Moreover, we promote the right to disagree, differ, and respect the ideas of any person regardless of position or level, providing rationale ideas, and respect statements within an open debate, if necessary.
• Select and incorporate new staff through a recruitment program based on skills verification, professional experience assessment, and proactive attitud evaluation. Complying with the skill profile and candidate identification with our values is key when it comes to onboarding new employees in DESC.
• Promote effective and timely communication to establish solid relationships with our groups of interest to contribute with strategic achievement objectives.
• Encourage a working environment in which DESC employees develop themselves with confidence and wellbeing creating an adequate balance between work and personal life.
• Respect the staff’s freedom to support, or participate, in any community organizations of their prefence: whether cultural, charitable, or political. However, such activities must be carried out as a personal choice not involving DESC name, brands, or representation. The activities must not interfere with work performance.

2.2.3
Personal data
Our internal policy on privacy of Personal Data in possession of DESC complies with the Federal Law on Protection of Personal Data in Possession of Entities.

DESC adequately informs Personal Data Holders what type of Personal Data is collected from them, for what purposes, the processing of such Personal Data and, if applicable, obtaining their consent to collect, store, process and share their Personal Data with third parties, if the activities requieres, and to maintain the security of the Personal Data that is stored, taking into account the applicable local legislation, technological advances, and the risks that may exist in the processing of Personal Data.

2.2.4
External image and communication
External communications regarding DESC’ businesses and brands are accurate and must be presented in a comprehensive and understandable way to audiences. All contacts or information in front of investors, analysts, media, etc., among other industrial/commercial publications are the responsibility of the General Director through areas designated.

2.2.5
Labor and human rights topics
DESC respects human rights and labor regulations, therefore employees and third parties related with the Company or under its representation must observe the following:

• Treat every person with dignity and respect.
• Promote equal opportunities among men and women not allowing gender discrimination.
• Avoid forced work or child labor within company’s or third parties’ operations.
• Eliminate any discrimination practice based off sex, civil status, age, religion, race, physical capabilities, health condition, political preferences, or social class, etc..
• In DESC, any type of discrimination is prohibited.

2.2.6
Fair professional development
DESC encourages the training of its collaborators and favors the development of their skills and competencies that are related to the exercise of their functions. Likewise, the hiring of personnel and promotions are based on the capacity, results and demonstrable professional merits. Therefore, the collaborators must be committed to their personal growth and professional development.

2.2.7
Industrial safety
We assume the commitment of operating and maintaining DESC facilities under the required safety measures.

Some processes naturally imply risks; therefore, we assume the obligation of maintaining a preventitive attitude and “tolerance zero” in front of hazardous acts or behavior.

We operate in accordance with legal framework, regulations and guidelines applicable to our activities; implementing best labor practices, health-safety programs within our processes. They are included in our internal rules.

DESC has selected those suppliers committed to work under best practices guidelines regarding environment, anti-corruption policies, all in line with our Code of Conduct.

2.3.1
Ethical Behavior
As established by our organizational philosophy, we select our suppliers according to our Purchases Policy, avoiding choosing those with the following practices:

• Discredit through false statements confusion or any other means the products or commercial activities of any other supplier.



• Induce people to mistake about the nature, manufacture, features, handling, or quantity of products as well as unfair-trade actions as established in the applicable regulations, or any other against best commercial practices.

2.3.2
Conflict of interest
DESC suppliers should avoid any situation classified as conflict of interest, in accordance with this Code of Conduct such as offering to DESC employees (directly or indirectly) money, gifts, travel allowances, hotel bookings, or any other kind of economic benefit in order to gain advantage on purchases or service-hiring decisions within companies of the Group.

2.3.3
Information management
In DESC, the information received from our suppliers is protected by our non-disclosure policies.

Likewise, they cannot use or share our information such as: Processes, Technology, Organization structure, and Personal data. In case of required access to such knowledge applicable regulations an agreed -upon confidentiality must be followed.

2.3.4
Supplier relationships
These are based on an ethical framework, an upright behavior to do business. We promote the compliance of this Code of Conduct, in the understanding that every commercial relation is based on current regulations.

2.3.5
Data privacy
Committed to keep our suppliers’ rights safe through information confidentiality agreements, strictly attached to each country regulations.

2.3.6
Supplier portfolio
Choose working with suppliers that hold a solid reputation of equity and integrity towards their customers. Selection is impartial, based on quality criteria, competitive edge, profitability, industrial safety, and service.

We do not relate to suppliers with non-existing commercial operations. In other words, those suppliers without the assets, staff, infrastructure, material capacity to provide (direct or indirectly) the required goods or services.

2.3.7.
ESG Compliance Letter
Committed to transparency, DESC and all of its companies require all new suppliers to comply with the ESG Compliance Letter (Environmental, Social & Governance) Charter, which is published on our corporate websites (DESC, KUO and DINE).

This document ratifies that our suppliers of goods and services maintain the best environmental, anti-corruption and labor practices, which must be signed by a legal representative of the company in question, in addition to the signature of ratification of the Letter of Adhesion to our Code of Conduct.

In this regard, it is forbidden to purchase products or contract services from suppliers with a negative track record within DESC companies, as well as from those suppliers of goods and services that do not submit a duly signed letter of adherence to the Code of Conduct and the ESG Compliance Letter.

In DESC, our customers represent a part of our existence, therefore they are the core of our work.

Our relationship with them is based on a Win-Win philosophy, under an environment of transparency, respect and a value-creation shared purpose.

2.4.1
Our products and services quality
Our purpose is to be the best option for our customers. We maintain a professional and trustworthy relationship with them offering products and services with the best quality, cutting edge technology and competitive pricing.

2.4.2
Customer relationships
Relations with customers within an ethical frame and trustworthy conduct to do business with them. We promote compliance of this Code of Conduct both ways assuming that every trade is based on commercial best practices. Never making discriminatory differences among any of our customers.

2.4.3
Data privacy
Committed to keep our customers rights safe through information confidentiality agreements, strictly attached to each country regulations.

2.4.4
Competitve pricing
Communicate our pricing to our customers clearly, timely and accurately as well as our terms and conditions.

Make sure that our pricing and buying terms offered to our customers are competitive allowing DESC to generate profits and sustainability, consequently.

2.4.5
Claims solution mechanism
Inform customers about our available channels to raise their claims or comments such as our feedback mailbox (e-mail) which is efficiently managed through an institutional system with monitoring and follow up processes.

Complaints or clarifications on operational issues are managed with the Attention Systems managed by the Customer Service areas of each business. Any inappropriate conduct and / or act of which be aware that the Feedback Box is available.

2.4.6
Competitors
We are open to compete vigorously within the market, complying with legal provisions on competition matters in countries which we operate.

We do not use illegal methods to get competitor´s information, we reject any kind of industrial spying. It is strictly prohibited to celebrate illegal agreements and strategic data exchange with competitors, as well as sharing confidential information about DESC companies aside the applicable legal frame and not without confidentiality agreement.

DESC ensures the creation of sustainable value and contributes with actions based on the Global Pact and in line with the Sustainable Development Goals announced by the United Nations (UN).

2.5.1
Environment
In DESC, our operations and processes are respectful with the environment, based on:

• Integral care and safety of our staff and communities in which we operate, considering prevention actions and proper contingency management, according to our Risk Administration System.
• Innovation that allows us to carry out best environmental practices, such as: reduction of greenhouse gases emission, clean energy use, energy saving systems, circular economy inclusion, waste reduction, water sanitation, saving and recycling.
• Actions to mitigate the environmental impact and to spread best practices for the supply chain over communities in which we operate.
• Strict compliance of environmental regulations, corporate policies on Sustainability and Social Responsibility and best practices on the topic.
• Committed to continuous improvement, we aim to win new national and international certifications that prove DESC’s engagement to environmental and sustainable matters.
• Processes are assessed using environmental rates, to promote a continuous improvement culture in every facility of DESC.
• We make sure to work with suppliers that share and apply the philosophy of environment impact mitigation in their processes.

2.5.2
Community relations
As part of our DNA in DESC we consider impacting in a positive and sustainable way those communities where our collaborators live and operate.

We promote (directly or indirectly) work creation under the premise of “good neighbor”. We work together to achieve their development, contributing with specific actions in order to reach the Sustainable Development Goals.

Share the Social Responsibility culture with our collaborators, families and suppliers via social participation programs and corporate volunteering, in collaboration with civil society and authorities.

With businesses participation, we carry out actions to contribute to education, health as well as productive programs and environmental topics directed to water sanitizing, climate change mitigation, among others.

2.5.3
Relations with NGO´s
We respect individual’s right to be part of a Non-Government Organizations (NGO’s) that are of the company’s interest under regulated conditions.

To support the UN’s Sustainable Development Goal number 17, we ran alliances and participations within Civil Organizations (non-government /non-political) which were previously reviewed and approved by the Deputy General Director (in charge of legal department).

DESC operations require interaction with different Government authorities, in accordance with institutional values and principles framed in our Code of Conduct, and under each country’s legal provisions.

2.6.1
Government as authority rector
We strictly comply with the legal framework and applicable regulations for the activities we perform with a high level of business ethics.

2.6.2
Government as customer and supplier
DESC relation with any country’s Government or its offices acting as customer or supplier are handled in accordance with Customers or Suppliers section, without any differentiated treatment.

We respect the ideology and principles of Unions representing the interest of our companies’ workers. We trust to generate collaborative relations with high productivity and Unions mutual benefit. Likewise, we respect Unions self-management and employee’s enrollment freedom.